Alumni Talks: Customer Experience, the challenge for companies

In the OBS Business School Alumni Talks we talk about different current topics where our alumni are the protagonists, they give their opinions and contribute their experiences throughout their professional career.

In this talk we talk about Customer Experience and the management of the links that companies create with their customers. On this occasion, we are accompanied by two alumni with more than fifteen years of profession in the sector, who will explain their experience in it and contribute their advice to the Community.

Alumni:

-Angela Molina, Senior Manager Customer Experience Design & Productivity at Scotiabank. Master in Innovation and Entrepreneurship. Peru Alumni.

-Loly Durán, Sucess Manager Customer Experience in Suspension and Management at Grupo Dar. Master in Market Research and Customer Analysis. Alumni Mexico.

Lecturer:

-Gemma Segura, Director of the Master in Neuromarketing at OBS Business School, consultant, trainer, executive coach and mindfulness trainer.